Background
Before moving into tolling, Renée spent seven years managing a restaurant. After that, she worked for a year in a call centre. Very different environments, but the same core skills: staying calm under pressure, solving problems quickly, and dealing with people when they’re stressed, confused, or in a hurry.
She joined Maut & Vignette in January 2023. Since then, she’s taken the lead across support for all our platforms.
WHAT SHE DOES
Renée leads a team of more than ten people, covering over 20 languages. When something gets complicated, it lands on Renée’s desk.
Escalations, refund requests, urgent cases that need sorting fast—she handles them herself or makes sure they’re passed to the right person. And yes, she still answers the phone. If you’ve ever contacted us and received a quick, clear reply, chances are it came from her team.
Setting the industry standard for rapid assistance.
Reflecting our commitment to human-centric support.
Unwavering quality since our digital transformation.
Help Centre
Renée helped build our Help Centre from the ground up. Her thinking is simple: if customers keep asking the same question, it deserves a clear answer in writing. Her team reviews customer feedback every day. If something feels unclear, they rewrite it. If something causes confusion, they simplify it. It’s not a static FAQ. It evolves based on what people actually need.
Visit the Help CentreReady to Get Your Vignette?
Renée and her team are standing by to ensure your Czech journey is as smooth as possible.
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